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For new members of the support team. Use your work email. We'll send you a verification link, then a support manager approves your account.
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My tickets
Severity
Ticket
Customer
Subject
Status
Owner
SLA
Developer tools (test data only, hidden when devMode is off):
Processing failures
Emails that couldn't become a ticket, or couldn't be sent. Click one to see what went wrong and how to fix it. Nothing here is lost.
Problem
Customer
Subject
When
Tries
Knowledge base
Reviewed solutions to known problems. The AI only uses published articles when it suggests a severity or drafts a reply. Anyone can write a draft; a knowledge base owner reviews and publishes it.
Title
Status
Severity hint
Version
Updated
Knowledge base
Settings
Response targets, working hours, holidays, escalation contacts and what happens after a ticket is resolved. Changes apply to new or re-classified tickets only. Existing deadlines stay as they are.
Allowed customers
While the sandbox allowlist is on, only these addresses can email support and receive our emails. Add a test address before you send from it, and remove it when the test is over. Every change is recorded in the audit history.
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Staff and on-duty roster
Approve account requests, set each person's role and tags, and choose who is on duty. Only staff on duty receive tickets.
Account requests
People who registered on the sign-in page. Approved people join the roster as support staff, on duty, with no tags.
Name
Email
Status
Requested
Roster
Changes save as soon as you make them.
Name
Role
On duty
Specialist
KB owner
Role decides what a person may do.Specialist receives Critical and High tickets.KB owner reviews and publishes knowledge base articles.